Returns & Refund Policy – K.A. Music Gallery Limited

At K.A. Music Gallery Limited, we aim to ensure a smooth and transparent returns process. Please review the policy below before submitting a request.

1. Return Period

You may request a return within 14 days of delivery.

To be eligible, items must:
• Be unused and in perfect condition
• Be returned in original packaging
• Include all accessories, manuals, and materials

2. Return Eligibility

Accepted Returns:
• Sealed and unopened products
• Items in original condition with all packaging and contents

Non-Returnable Items (unless faulty or damaged):
• Pre-ordered goods
• Customized or made-to-order items
• Opened software, cables, or light bulbs
• Items not in resaleable condition
• Opened headphones, earphones, or wearable devices (hygiene reasons)

3. Return Procedure

1. Request Authorization
   Email [email protected] within 14 days of delivery, including your order number and reason for return.
2. Receive RMA Instructions
   We will issue a Return Merchandise Authorization (RMA) number and return instructions. Returns without RMA may be declined.
3. Return the Item
   • Pack the item securely with all contents
   • Use a tracked and insured shipping service (recommended)
   • Return shipping costs are the customer’s responsibility

4. Refunds

Once your return is received and inspected, you will be notified by email of approval or rejection.

If approved:
• Refunds are issued to the original payment method within 5–10 working days
• Only the product value is refunded

Important:
• Original shipping costs are non-refundable
• Return shipping costs are non-refundable
• Sale items are not eligible for refunds

5. Late or Missing Refunds

If you have not received your refund:
• Check your bank account again
• Contact your credit card provider
• Contact your bank (processing delays may apply)

If the issue persists, contact us at:
[email protected]

6. Exchanges

Exchanges are only offered for items that are defective or damaged on arrival.

To request an exchange, contact:
[email protected]

7. Faulty or Damaged Items

If your item arrives faulty or damaged:
• Notify us immediately at [email protected]

We will guide you through troubleshooting or return steps. Where applicable, items will be assessed under the manufacturer’s warranty.

If a defect is confirmed, you may be entitled to:
• Repair
• Replacement
• Refund

All outcomes are subject to manufacturer warranty terms and applicable Cyprus and EU consumer laws.

8. Return Shipping

• Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • Delivery times for exchanges may vary depending on location

For high-value items, we strongly recommend using a tracked and insured shipping service. We cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

• Orders may be cancelled free of charge before dispatch
  • Once shipped, the standard return process applies

10. Contact

For any questions or assistance:
[email protected]